Terms of service

Terms of Service

Last updated: 15.06.2026.

Welcome to Vragec Studio. By accessing this website and placing an order, you agree to be bound by these Terms of Service.

General Information

This online store is operated by Vragec Studio.

Contact:
studio@vragec.com

By using this website, you confirm that you are at least the age of majority in your country of residence or that you are using the website with the consent of a parent or legal guardian.

Products

All products available through our store are handmade and hand-painted ceramic artworks.

Due to the handcrafted nature of our work, slight variations in color, shape, texture, size, and details may occur compared to the photographs displayed on the website. Such variations are considered part of the artistic and handmade process and do not constitute defects.

We make every effort to display our products as accurately as possible; however, actual colors may vary depending on screen settings and devices.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

Orders

By placing an order, you are making an offer to purchase a product.

We reserve the right to accept or decline any order in cases including, but not limited to:

Incorrect or incomplete information.
Technical errors affecting pricing or product descriptions.
Suspected fraud or abuse.
Product unavailability.

An order is considered accepted only after confirmation and successful payment processing.

Customers are responsible for providing accurate and complete shipping and contact information.

Pricing and Payment

All prices are displayed in the currency indicated on the website.

Shipping costs are calculated and displayed during checkout before the order is completed.

We reserve the right to change prices at any time. Such changes will not affect orders that have already been confirmed.

Shipping

Orders are processed and shipped according to the timelines stated in our Shipping Policy.

Delivery times are estimates only and may vary due to shipping carriers, customs procedures, or other circumstances beyond our control.

Once an order has been handed over to the carrier, responsibility for delivery timing rests with the carrier.

Returns and Complaints

Customer rights regarding returns and refunds are governed by our Return & Refund Policy.

Personalized, custom-made, and made-to-order items are non-returnable unless they arrive damaged or defective.

Intellectual Property

All content on this website, including photographs, artwork, product designs, illustrations, logos, graphics, and text, is the property of Vragec Studio or is used with appropriate permission.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent.

All products are intended for personal use only and may not be reproduced, resold, or commercially distributed without written permission.

Limitation of Liability

To the fullest extent permitted by applicable law, Vragec Studio shall not be liable for indirect, incidental, consequential, or special damages, including loss of profits, loss of revenue, delivery delays, or damages resulting from circumstances beyond our reasonable control.

Privacy

The collection and processing of personal data are governed by our Privacy Policy.

By using this website, you acknowledge that you have read and understood our Privacy Policy.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Croatia and applicable European Union legislation.

Any disputes arising from these Terms shall first be attempted to be resolved amicably. If no resolution can be reached, the competent courts of the Republic of Croatia shall have jurisdiction.